SHIPPING /RETURN

Shipping

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We ship mostly all the models except the models can not be shipped due to their size or weight and they are only available for local pickup.  We do not ship to PO boxes. We only ship to billing address.

How long does it take to get my order? 

Most items are shipped by Canada Post within 5 - 7 business days. Business days are Monday to Friday, except holidays.

International shipping

We ship to USA We do not ship to USA PO boxes 

Tracking number

We will ill provide you with a tracking number by email as soon as the goods are shipped. You can track your package with this tracking number on the Canada Post website to see the status of your order. 

Return Policy

You may return new, unused, not assembled, not installed items in the original package within 30 days of receipt of goods. We'll pay return shipping costs if the return is a result of our error (you received an incorrect or defective item). For all other return shipments, the return shipping cost must be paid for by the customer. The customer will be refunded once we have received the returned item and inspected it for damage. No refunds or exchange will be made after 30 days.

To initiate the return process, send us e-mail by fill out the form in Contact Us, provide us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

Clearance items are not eligible for return.

Damages

Unfortunately fragile items can be damaged during the shipping. If your item arrives damaged or with missing parts the customer should notify us within 3 -5 days of receipt of the item(s) and provide us the photos of all damaged items. We will arrange a replacement of the damaged item.

Any item damaged during return shipment is the buyer’s responsibility. When returning item(s) it is the customer’s responsibility to pack the product in the original box with sufficient packaging material to protect the product. For the return item received damaged no replacement or refund will be issued.